The Ticket

A user couldn’t select a specific department on a Redwood employment page. The department simply wasn’t appearing in the List of Values (LoV). When I went to verify in Workforce Structures, it wasn’t showing up there either — and to make it stranger, I could see the location associated with that department just fine.

My first move was the standard one: try to reproduce it in DEV6. Nothing. The department was right there in DEV6 without issue. Clean environment, no error, no missing record.